Privacy Policy of SoWood Kombucha

Introduction

This Privacy Policy explains how your personal information is collected, used, and shared when you visit sowoodkombucha.com (the “Site”) or make a purchase.

1. Personal Information We Collect

a) Device Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser,
• IP address,
• Time zone,
• Cookies installed on your device.

Additionally, we collect data about how you interact with the Site, such as:

• Pages viewed,
• Websites or search terms that led you to the Site,
• Interactions with the Site.

We refer to this automatically collected data as “Device Information”.

We collect Device Information using the following technologies:

• Cookies: Small files stored on your device to improve your browsing experience. Key cookies we use include:
  • _session_id: Unique session identifier, stores session-related information.
  • cart: Stores cart information for 2 weeks.
  • _secure_session_id: Unique session identifier.
  • storefront_digest: Used to check access when the store is password-protected.
• Log Files: Track Site activity (IP address, browser type, etc.).
• Web Beacons and Tags: Electronic files to analyze navigation patterns.

b) Order Information

When you make a purchase, we collect the following data:

• Name,
• Billing and shipping addresses,
• Payment details (credit card numbers and other accepted payment methods),
• Email address,
• Phone number.

This data is referred to as “Order Information”.

c) Additional Information

We may collect additional information voluntarily provided by you, such as offline data or purchased lists for marketing purposes.

2. How We Use Personal Information

We use your personal information to:

• Process orders: Payments, shipping, and order confirmation.
• Communicate with you: Send updates about orders or offers.
• Fraud detection: Analyze potential risks.
• Improve the Site: Analyze usage and marketing campaign effectiveness.

3. Sharing Your Personal Information

We share your information with third parties to help us provide our services:

• OVH: Hosts our online store (OVH Privacy Policy).
• Google Analytics: Analyzes user behavior (Google Privacy Policy). You can opt-out of Google Analytics here.
• Legal Compliance: To comply with applicable laws or respond to legal requests.

4. Behavioral Advertising

Your data may be used for targeted advertising through platforms like:

• Facebook: Ad Settings
• Google: Ad Settings
• Bing: Personalized Ads

You can also manage preferences via the Digital Advertising Alliance opt-out portal.

5. Your Rights

For European Residents

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you,
• Request correction or deletion of your data.

To exercise these rights, contact us using the information below.

We process your information to fulfill contractual obligations (e.g., processing an order) or for our legitimate business interests. Note that your data may be transferred outside of Europe, including to Canada and the United States.

6. Data Retention

We retain your Order Information for as long as necessary to comply with legal and business obligations, unless you request its deletion.

7. Minors

The Site is not intended for individuals under the age of 18.

8. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us by email at hello@sowoodkombucha.com or by mail at:
Avenue Maréchal Juin 6, Gembloux, 5030, Belgium.